Terms of Use – Arsellzo.com

Welcome to Arsellzo.com! Please read these terms carefully before using our platform.

1. Electronic Record:

• This document is an electronic record under the Information Technology Act, 2000.
• No physical or digital signatures are needed.

2. Platform Ownership:

• Arsellzo.com owns the platform under the Companies Act, 1956.

3. Your Agreement:

• By using the Platform, you agree to these Terms of Use and policies.
• “You” or “User” means anyone using the platform.

4. Membership Eligibility:

• Use of the Platform is for those legally able to form contracts under Indian Contract Act, 1872.
• Minors under 18 must have parental consent.

5. Account and Registration:

• Keep your account details confidential.
• Ensure your contact details are up to date.
• Arsellzo.com is not liable for unauthorized activities if your information is outdated.

6. Transactions on the Platform:

• Buyers and Sellers transact independently on the platform.
• Terms, prices, and offers are determined by the Buyer and Seller.

7. Product and Service Representation:

• Arsellzo.com does not endorse specific products or services.
• We do not mediate disputes between Buyers and Sellers.

8. User Responsibilities:

• Verify the credibility of Users independently.
• Arsellzo.com does not take possession of products or services.

9. Communication:

• Communications are electronic; you consent to receive them from us.
• We may contact you via email or other electronic means.

10. Use of the Platform:

• Host, display, or share only lawful and respectful content.
• Do not engage in harmful or misleading activities.

These terms are effective upon use of the platform. If you disagree, refrain from using Arsellzo.com. If you have questions, contact us. Thank you for being part of Arsellzo.com!

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GST Business Purchases and Terms

1. Business Purchases:

• Arsellzo.com is not responsible for delays due to product unavailability.
• Some products may be eligible for business purchases on the platform.

2. GST Invoice for Business Purchases:

• Buyers of eligible products may request a GST Invoice.
• The invoice will include your GSTIN and business entity details.

3. Eligibility and Compliance:

• Not all products are eligible; eligibility is at the Seller’s discretion.
• Purchases must be for end consumption; commercial use is prohibited.
• Ensure delivery address aligns with GST records for seamless tax credit.

4. Compliance and Liability:

• Users are responsible for compliance with GST laws.
• Arsellzo.com is not liable if tax credit is denied for any reason.

5. Indemnity:

• Users indemnify Arsellzo.com for any losses related to GST claims.
• Arsellzo.com is not responsible for verifying GST details provided by users.

6. Fraud Prevention:

• Arsellzo.com may deny business purchases for fraudulent activity.
• Sellers can cancel transactions due to identified fraud.

7. Delivery and Billing:

• Users must agree on terms with Sellers for delivery, payment, etc.
• Billing and delivery addresses must match for GST credit.

8. Pricing Disclaimer:

• Arsellzo.com is not liable for pricing errors; Sellers may cancel orders.

9. User Actions and Content:

• Users release Arsellzo.com from consequences of their actions.
• Use caution and report offensive content; risks may exist in dealing with certain users.

10. Charges:

• Arsellzo.com may charge fees, subject to change.
• Users are responsible for complying with payment laws.

11. Platform Use Principles:

• Users agree to comply with principles governing platform use.
• Users must not engage in unlawful, offensive, or harmful activities.
• Users should not attempt unauthorized access or interfere with the platform’s functionality.

12. Information Use and Rights:

• Users grant Arsellzo.com rights to use provided information.
• Users are responsible for accurate product information.

13. Correspondence with Advertisers:

• Users are solely responsible for dealings with advertisers on the platform.
• Arsellzo.com is not liable for losses in such dealings.

14. Voice Command Shopping:

• Users acknowledge voice input collection for customization.
• Use of voice command shopping is subject to the Privacy Policy.

15. Language Translation Features:

• Translations are provided for convenience and without warranties.
• English version prevails in case of conflicts; features may not be available on all devices.

16. Platform Changes:

• Arsellzo.com reserves the right to modify or discontinue features without notice.

17. Legal Compliance:

• Users must comply with applicable laws.
• In case of any conflict, English versions of terms prevail.

18. Conclusion:

• Users acknowledge and accept the terms outlined above.
• Arsellzo.com strives for a safe and reliable platform; users play a crucial role.

• Terms & Conditions:
• 1. User-Generated Content:
• All content on Arsellzo.com, including text, graphics, and media, is user-generated third-party content. Arsellzo.com acts as an intermediary. Without express written consent, no part of the platform or content may be copied, reproduced, or distributed. Information on products and services may be downloaded for personal, non-commercial use with specific conditions.
• 2. User-Posted Content:
• Users are responsible for content posted on the platform, granting Arsellzo.com perpetual rights. Content may be used for promotional purposes, per the Privacy Policy. Viewer discretion is advised, especially for content unsuitable for some audiences or children.
• 3. Privacy:
• Privacy is a priority. User information is handled securely, following applicable laws. Arsellzo.com may share information with affiliates for marketing unless users opt out. Disclosure to third parties is made for legal, service, or security reasons.
• 4. Disclaimer:
• The platform, materials, products, and services are provided “as is.” Arsellzo.com does not guarantee constant availability or accuracy. The platform is not liable for any direct or indirect damages. Advice provided is not official. Products adhere to state laws, and non-deliverable products are refunded.
• 5. Services:
• 5.1 Payment:
• Users agree to use authorized payment methods. Arsellzo.com is not responsible for transaction issues, exceeding limits, or declined transactions. Payments are in Indian Rupees. Sellers may request supporting documents before shipping. Arsellzo.com is a facilitator, not a financial service.
• 5.2 Compliance with Laws:
• Users must comply with applicable laws for using the payment facility and Arsellzo.com. Buyers making purchases over INR 2,00,000 must submit a PAN card. Transactions follow a principal-to-principal basis.
• 5.3 Customer Conduct:
• Users must treat delivery partners with respect. Discrimination is prohibited. Access may be restricted for inappropriate behavior.
• 6. Arsellzo.com’s Replacement Guarantee:
• Buyers may request replacements for defective products within the return policy period. Exclusions include misuse, damage, or non-compliance with warranty. Clothing and footwear have a 30-day exchange policy. False claims may result in suspension.

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• Please note that this is a simplified version for clarity and readability. Legal advice should be sought for critical matters.
• Exchange Offer Terms and Conditions:
• Participation Confirmation:
• By engaging in the exchange, I affirm that I am the exclusive owner and/or user of the mentioned product (device).
• I verify that the device I am exchanging under the buyback program is authentic, not counterfeit, and free from any encumbrances, liens, or disputes. I hold clear ownership of the said device.
• Indemnification Agreement:
• I agree to indemnify and keep indemnifying Arsellzo.com and any future buyer against third-party claims, demands, costs, and expenses, including attorney fees, arising from the usage of the device by me. This indemnification extends until the date of exchange.
• Data Erasure Confirmation:
• I confirm that all data on the device will be erased before handing it over under the buyback program. Despite manual or electronic erasure, if any data remains accessible for technical reasons, Arsellzo.com, Seller, or the manufacturer will not be held responsible.
• Consent for Personal Information Processing:
• I provide consent for the processing, transfer, and retention of my personal information by the retailer and other entities managing the exchange program. This is for validating the provided information and program administration purposes.
• Device Retrieval Acknowledgment:
• I understand that once the device is sent to Arsellzo.com, it cannot be returned under any circumstances.
• Simultaneous Exchange Process:
• I acknowledge that the new device delivery and old device pickup will occur simultaneously, and I will have the old device ready for exchange.
• Non-Acceptance of Certain Products:
• Products distributed as gifts from state-sponsored or NGO-funded programs are not eligible for exchange offers.
• Arsellzo.com Video Terms of Service:
• Age Restriction:
• The use of Arsellzo.com Services is restricted to individuals capable of forming a legally binding contract under the Indian Contract Act, 1872. Users must be 18 years old, and minors may only use the service under adult supervision.
• Content Access:
• Users are granted limited, non-transferable permission to access and view content on the Platform. Arsellzo.com does not transfer any right, title, or interest in the content.
• Content Types:
• The Platform hosts Arsellzo.com Originals and Third-Party Content. Arsellzo.com has no ownership over Third-Party Content, and it plays no role in creating or developing such content.
• Content Disclaimer:
• Arsellzo.com disclaims responsibility for the accuracy, completeness, or reliability of content. Content is for entertainment or informational purposes, and any resemblance to real events or persons is coincidental.
• Service Termination:
• Arsellzo.com reserves the right to terminate access to the Platform if users breach terms or engage in inappropriate or unlawful conduct.
• User Responsibility:
• Users assume responsibility for the use of the Platform and reliance on content. Arsellzo.com is not liable for any loss or damage caused by content.
• Privacy Policy:
• Personal information may be used for eligibility determination and shared with corporate entities and Platform Partners for enhanced customer service.
• Service Interruptions:
• Users consent to occasional service suspensions for repairs, maintenance, or new service introductions without prior notice.
• Offensive Content Reporting:
• Users can report offensive content to Arsellzo.com customer care.
• Disclaimer of Warranties:
• Arsellzo.com provides Services on an “AS IS” basis and disclaims warranties regarding content completeness, accuracy, availability, or security.
• Limitation of Liability:
• Arsellzo.com’s liability is limited to the maximum extent permissible by law. It is not liable for direct, indirect, or consequential damages arising from service use.
• Indemnification:
• Users agree to indemnify Arsellzo.com against claims, losses, or actions arising from breaches, violations, or unauthorized use.
• Force Majeure:
• Arsellzo.com is not liable for non-availability due to uncontrollable events.
• Governing Laws:
• These Terms are governed by Indian laws, and disputes are subject to jurisdiction in Bengaluru.
• Severability:
• If any term is invalid, the remaining terms remain in force.
• Amendments:
• Terms may be revised, and users are encouraged to check for updates. Continued use implies acceptance of revisions.
• Entire Agreement:
• These Terms, Privacy Policy, and additional policies constitute the entire agreement.
• Survival:
• Certain clauses survive termination.
• Indemnity:
• Users indemnify Arsellzo.com against claims arising from breaches or violations.
• Applicable Law:
• Indian laws govern the Terms.
• Jurisdictional Limitation:
• The platform is intended for sale in India, and Arsellzo.com is not responsible for orders from other locations.
• Trademark, Copyright, and Restriction:
• Material on the Platform is protected, and users must not copy or use it for unauthorized purposes.
• Arsellzo.com E-learning Application:
• E-book Usage:
• Users can purchase and access e-books for personal, non-commercial use.
• Intellectual Property:
• Copyright and Intellectual Property rights belong to the Seller.
• Trademark Complaint:
• Trademark infringement complaints can be sent to Arsellzo.com.
• Product Description:
• Product descriptions may not be error-free, and Arsellzo.com assumes no liability.
• Limitation of Liability:
• Arsellzo.com is not liable for special, incidental, or indirect damages.
• Contact Information:
• For questions or comments, users can contact Arsellzo.com through the provided link.
• Grievance Officer:
• Contact details for the Grievance Officer are provided for dispute resolution.
• This revised copy aims to simplify and clarify the terms and conditions for users participating in the exchange offer and using Arsellzo.com Video services. It breaks down complex sentences, eliminates redundancy, and maintains a clear structure for better readability.

Profanity Policy

At Arsellzo.com, we foster a community of respect and courtesy. We strictly prohibit the use of language that is racist, hateful, sexual, or obscene in public areas. This policy extends to text within listings, seller pages, and all other visible areas on the site. If a profanity is part of an item’s title, sellers are allowed to ‘blur’ out the bulk of the word with asterisks (e.g., s*** or f***).

Please report any violations using the appropriate channels:

• Report offensive display names
• Report offensive language in listings or elsewhere
• If profanity is found in feedback or communications, follow our feedback removal policy

Disciplinary actions for policy violations may include account suspension, temporary suspension, or a formal warning. Arsellzo.com will carefully consider the circumstances and trading records before taking action.

Violations may result in:

• Limits on account privileges
• Loss of special status
• Account suspension

Arsellzo.com reserves the right to delete product reviews containing offensive language or those that unfairly impact a product’s reputation. Additionally, we may blacklist users from posting further reviews at our discretion.

Replacement Guarantee

Our Replacement Guarantee is designed to assist buyers who have been defrauded by qualified sellers on our platform. If, within the specified days from delivery, a defect is found, the buyer can request a replacement.

Arsellzo.com may suspend, block, or disqualify users suspected of providing false information. We reserve the right to initiate civil and/or criminal proceedings against users filing invalid or false claims.

For detailed Replacement Policy information, refer to s/help/cancellation-returns.

Returns Policy

A ‘Return’ is defined as the action of returning an item purchased on Arsellzo.com. Situations leading to returns include defective items, shipping damage, missing products, or wrong items sent by the seller.

Points to note:

• Sellers can accept returns regardless of policy
• If a seller disagrees with a return request, buyers can file a dispute under the Buyer Protection Program
• Buyers must review listings before purchase; no return/refund for wrong orders

Buyers need to initiate a return within the applicable period, and sellers can:

• Replace after shipment collection
• Refund after shipment collection
• Refund without shipment collection
• Replace without shipment collection

On special days like ‘The Big Billion Day,’ separate policies may apply.

For products not meeting return parameters, sellers won’t be obligated to refund. The seller incurs return shipping costs.

Replacement

Replacement is the process of replacing an item due to reasons like shipping damage, defects, or wrong items. Sellers can accept returns irrespective of policy. If a return is rejected, buyers can file a dispute under the Buyer Protection Program.

If the seller accepts the replacement request, the buyer must return the product before receiving the replacement. If the seller rejects the request and doesn’t have the product, a refund is processed. All shipping and replacement charges are borne by the seller.

Disputes (Resolutions) Policy

Disputes occur when buyers and sellers disagree on a transaction. Before raising a dispute, parties should attempt resolution. Arsellzo.com’s Dispute Resolution process intervenes if issues persist.

A ‘dispute’ arises from:

• Wrong item received
• Item not as described
• Damaged or seal broken
• Part/accessory missing
• Item not compatible
• Seller description/specification wrong
• Defective product
• Product not working, and manufacturer claims invalid invoice

Buyers initiating a dispute must contact us, while sellers can write to ss@Arsellzo.com.com.

Buyer Protection Program

The Buyer Protection Program assists buyers unable to resolve issues with sellers. Buyers can file a dispute within 45 days from product delivery.

Eligibility and restrictions:

• Only buyers who purchased on Arsellzo.com are eligible
• Dispute must be filed within 45 days of delivery
• Damage or loss post-delivery isn’t covered
• Buyers should attempt resolution with sellers before filing a dispute

The program doesn’t cover fraudulent claims, chargebacks initiated by the buyer, blacklisted/blocked buyers, or buyers who reached their yearly claim limit.

Decisions by Arsellzo.com under the Buyer Protection Program are final. Arsellzo.com reserves the right to modify the program without notice.

The program doesn’t cover delayed shipments. Buyers must respond to information requests within 10 days, or the dispute auto-closes in favor of the seller.

Arsellzo.com is committed to providing a secure and fair marketplace, and these policies ensure a transparent and positive trading experience for all users.

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Disputes via Chargeback

In the event of a chargeback (CB) from a payment gateway/bank, the following scenarios may arise:

1. Item not received CB:

• Refund will be processed according to dispute policies if the buyer hasn’t received the item.

• Unauthorized CB:

• Refund will be created following dispute policies if the buyer claims no involvement in the transaction.

• Item not as described:

• Dispute resolution will be based on the policies if the item doesn’t match the buyer’s expectations.

Additionally, sellers must issue correct and complete invoices, mentioning “Powered by Arsellzo.com,” or risk liability for chargebacks.

Email Abuse & Threat Policy

While private communication, including emails, is not regulated by Arsellzo.com, we urge users to maintain professionalism. However, we investigate and take action on certain types of unwanted emails that violate our policies:

1. Threats of Bodily Harm:

• Explicit threats of bodily harm are strictly prohibited.

• Misuse of Arsellzo.com System:

• Users can facilitate transactions through Arsellzo.com but any misuse will be investigated.

• Spoof (Fake) Email:

• Report any spoof emails through the ‘Contact Us’ tab.

• Spam (Unsolicited Commercial Email):

• Arsellzo.com’s spam policy applies to unsolicited commercial messages among users.

• Offers to Buy or Sell Outside of Arsellzo.com:

• Prohibits email offers to buy or sell listed products outside the Arsellzo.com platform.

Violations may result in actions like limits on account privileges, suspension, listing cancellation, or loss of special status.

Other Businesses

Arsellzo.com is not responsible for actions, products, or services on the platform linked to affiliates or third-party platforms. Links to third-party platforms do not imply endorsement, and Arsellzo.com disclaims any liability for their content.

Arsellzo.com Infringement Verification (FIV) – Reporting Listing Violations

For intellectual property owners reporting infringements, Arsellzo.com has an Infringement Verification process. Only the IP rights owner can report potential infringements through FIV. FIV participants enjoy benefits like rapid response, dedicated email queues, and obtaining user information.

How to Become a FIV Member:

Complete the Notice of Infringement form and email it to Arsellzo.com for verification. FIV membership benefits include prompt removal of reported listings and priority email queues.

Notice of Infringement:

Include information like IP owner details, a declaration of infringement, and an addendum with allegedly infringing listings.

A Note on Reason Codes:

When reporting, use specific reason codes like Trademark Infringement, Copyright Item Infringement, etc.

Infringement notices should be sent to help@Arsellzo.com.

Contacting the Seller

Buyers seeking to contact sellers can do so by accessing seller information on product listing pages or reaching out to customer support at 9026660272 or through the help center at https://www.Arsellzo.com.com/helpcentre. Our commitment is to ensure amicable dispute resolution between sellers and buyers.

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